The Dubai Electricity and Water Authority (DEWA) solidified its position as a leader in government services after a stellar performance at the 2024 Dubai Government Excellence Awards (DGEP). DEWA secured an impressive six awards, including retaining its coveted spot in the program's prestigious "Elite" category.
This achievement reflects DEWA's unwavering commitment to excellence, innovation, and customer satisfaction. The Dubai Government Excellence Program recognizes outstanding performance across various government entities, setting the bar high for service delivery within the Emirate.
Saeed Mohammed Al Tayer, Managing Director and CEO of DEWA, expressed his elation at the recognition. He credited the dedication and tireless efforts of DEWA's employees for this significant accomplishment. Al Tayer emphasized DEWA's alignment with the vision and directives of Dubai's leadership, highlighting their commitment to continuous improvement and achieving the highest international standards in government services.
Among DEWA's impressive haul were awards recognizing their commitment to people with disabilities. The Authority was presented with the "Best People-of-Determination-Friendly Government Entity" award, underscoring their dedication to inclusivity and accessibility. This award acknowledges DEWA's efforts in creating a barrier-free environment and ensuring all customers, regardless of ability, have access to their services.
The Dubai Government Excellence Program plays a pivotal role in fostering a culture of excellence within Dubai's government sector. The program's rigorous evaluation process assesses entities across various performance areas, including leadership, strategy, customer service, and innovation. By participating in the DGEP, organizations like DEWA are continuously challenged to refine their operations and elevate the overall quality of government services offered to Dubai's residents.
DEWA's success at the DGEP serves as a testament to their unwavering dedication to excellence and their commitment to providing exceptional services to the community. The Authority's focus on innovation, sustainability, and inclusivity positions them as a frontrunner in the region's government sector.