Scheduled to commence operations by the end of 2025, the centre will focus on key functions such as collections and recovery, client services, and customer experience. It will also offer training and development programs tailored for UAE nationals in Al Ain, equipping them with the necessary skills to excel in the financial industry.
Moustafa Raouf, Country Head of HR at HSBC Bank Middle East, emphasized the strategic importance of the UAE to HSBC's global operations. He stated that the bank's strategy is aligned with the nation's ambitious economic transformation plans, aiming to unlock growth and invest in the future generation. Raouf highlighted the centre as a testament to HSBC's commitment to empowering Emiratis and creating meaningful career opportunities in a sector vital to a thriving economy.
This development is part of a broader initiative launched by His Highness Sheikh Hazza bin Zayed Al Nahyan, Ruler's Representative in Al Ain Region. The initiative, in collaboration with the Central Bank of the UAE and the Emirati Talent Competitiveness Council's Nafis program, seeks to accelerate Emiratisation targets by providing 2,000 jobs and 2,000 training opportunities in Al Ain. The first phase, extending until 2026, focuses on creating 1,700 positions in the banking and financial sectors, with participation from leading banks including Emirates NBD, Abu Dhabi Islamic Bank, First Abu Dhabi Bank, Abu Dhabi Commercial Bank, and HSBC.
During the launch event, Sheikh Hazza reviewed updates on Emiratisation efforts and the Central Bank's strategy to recruit and train Emirati talent. He discussed plans to equip nationals in Al Ain with advanced skills to lead in vital economic sectors over the next two years.
Khaled Mohamed Balama, Governor of the Central Bank of the UAE and Board Member of Nafis, underscored the Central Bank's dedication to supporting Emiratisation in the financial sector. He expressed gratitude for Sheikh Hazza's guidance and support, which are fundamental to creating sustainable employment opportunities in the Al Ain region.
Ghannam Butti Al Mazrouei, Secretary-General of the Emirati Talent Competitiveness Council, highlighted that such initiatives align with the UAE government's agenda to accelerate Emiratisation. He emphasized the importance of enhancing Emirati participation in the private sector and advancing the leadership's vision for economic development.
The partnership between HSBC, the UAE Central Bank, and Nafis reflects a concerted effort to develop local talent and integrate more UAE nationals into the private sector. By offering flexible work models, including part-time opportunities, the initiative aims to support the aspirations of Emirati women and men seeking careers in finance.