The electric carts, each featuring a unified visual identity reflective of the Grand Mosque's unique character, are strategically stationed at various locations to serve the elderly, individuals with disabilities, and those who may find it challenging to navigate the expansive mosque premises. These carts can be reserved directly from designated points, including the western square at Al-Shabika Bridge , Ajyad Bridge , and Ajyad Stairs from the first floor . The service is provided free of charge to people with disabilities, underscoring the authorities' commitment to inclusivity and comfort for all visitors.
In addition to the electric carts, the presidency has introduced enhanced manual carts with special designs to better meet the needs of Umrah performers during Ramadan. Free manual carts are available in the eastern courtyard at Bab al-Salam and the western courtyard at Al-Shabika Bridge . Paid manual carts are accessible at strategic locations such as the ground path , the path on the first floor , and the southern courtyard near restroom No. 2.
These transportation services play a crucial role in organizing the movement of visitors and alleviating congestion, especially during the peak Ramadan season, which witnesses a high density of worshippers and pilgrims. The availability of electric and manual carts ensures that all individuals, regardless of physical capability, can perform their rituals with ease and convenience.
Beyond transportation enhancements, the authorities have implemented a comprehensive operational plan to serve millions of worshippers and pilgrims during Ramadan. Over 5.5 million iftar meals will be distributed throughout the month, allowing visitors to break their fasts with ease. Additionally, 20,000 containers of Zamzam water will be made available, ensuring every pilgrim has access to the blessed drink. To support long hours of prayer, 33,000 new prayer rugs have been placed across the mosque’s courtyards.
A newly introduced initiative includes five mobile stations for tahallul , allowing pilgrims to complete this essential rite within the mosque itself. These stations will feature mobile barber services, ensuring efficiency while maintaining hygiene and safety standards, even during peak times.
For the first time, the authority has implemented a luggage storage and tracking system, featuring two central storage hubs and six designated drop-off locations near the main entrances. This system is designed to enhance convenience and streamline baggage handling, making the worship experience more comfortable.
To better serve families, the Grand Mosque will expand child hospitality services with three dedicated hosting centers. These centers will offer religious, cultural, and educational activities, allowing parents to focus on worship with peace of mind.
In preparation for an increase in those observing i'tikaf , the mosque will provide enhanced facilities, including dedicated spaces, improved accessibility, and additional guidance materials for worshippers.
The Ramadan plan also emphasizes infrastructural and environmental improvements. Comprehensive maintenance has been carried out on escalators, elevators, ventilation, sound, and air conditioning systems to ensure uninterrupted functionality. A specialized team will monitor weather conditions and respond promptly to environmental changes, such as rainfall.
To help visitors navigate the mosque’s large area, hundreds of directional signs have been installed, along with multilingual guidance teams. The new “Mobile Guides” initiative will feature trained staff throughout the mosque to assist visitors in real-time.
Improvements in cleaning, sanitization, and fragrance have been made, with advanced equipment used to maintain hygiene in prayer areas, restrooms, and busy zones. Cooled and non-cooled Zamzam water will be continuously available at multiple points.